Compliments/Complaints

Police

Compliments/Complaints

The Division of Police takes seriously all comments regarding the service provided by us and the conduct of its members.

To compliment a member of the division, please contact a supervisor by telephone through dispatch at 330-225-9111 and ask to have the officer in charge contact you. You can also email the Operations Lieutenant at shoover@brunswick.oh.us .

To report service that did not meet your expectations or alleged misconduct by a member of the division, please contact dispatch at 330-225-9111 and request the officer in charge contact you. You can also stop into our station, or send your complaint by e-mail to shoover@brunswick.oh.us . Written complaints are preferred and our complaint form may be found here.  You can expect a follow-up call from a supervisor within 24 hours after your complaint is received. If the complaint is sent via email then it may be the next business day.

Complaints are investigated in a timely fashion and in a manner that protects the rights afforded the employee by state law, federal law, and collective bargaining agreement (if applicable), in accordance with division policy.